Privacy Policy

Who We Are
Our website address is: https://rydemex.com.
RYDEMEX provides private luxury transportation and tour services in Puerto Vallarta, Riviera Nayarit, Bucerías, Punta Mita, Sayulita, and surrounding areas.

Information We Collect

When you contact us, make a booking, or fill out a form on our website, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Travel details (pickup/drop-off locations, flight information, schedules)

We use this information strictly to provide transportation services, process bookings, and improve customer support.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies allow us to:

  • Remember your booking preferences

  • Improve site functionality

  • Analyze website traffic for better service

You can choose to disable cookies in your browser at any time.

Media & Content

If you upload images or files when contacting us (for example, identification or event details), please avoid uploading files with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract such data if published.

Embedded Content from Other Websites

Our website may include embedded content (e.g., maps, videos, or social media). Embedded content from other websites behaves the same way as if you visited those websites directly. These external sites may collect data about you, use cookies, and track your interaction according to their own privacy policies.

How We Use Your Data

Your data is used exclusively to:

  • Confirm and manage your reservations

  • Provide transportation and customer service

  • Improve our website and user experience

  • Communicate with you about bookings, changes, or promotions (if opted in)

We do not sell or share your personal data with third parties, except as required for service fulfillment (e.g., payment processors or booking systems).

Data Retention

We retain your booking information only as long as necessary to provide services and comply with legal obligations.

  • Booking details: stored for record-keeping and support

  • Contact forms: retained for customer service follow-up

  • Payment data: processed securely through third-party payment providers, not stored on our servers

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Request corrections to your data

  • Request deletion of your data (unless required for legal or administrative purposes)

To make a request, please contact us at rydemex@gmail.com.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📞 Phone: +52 322 123 4567
📧 Email: rydemex@gmail.com
🌐 Website: www.rydemex.com